frequently asked questions

small: width 122 cm x length 142 cm

large: width 132 cm x length 183 cm

Climate Neutral is a 501(c)3 nonprofit that leads a global movement of individuals and companies to eliminate carbon emissions. Our label, Climate Neutral Certified, is a trusted, independent standard for climate neutrality. It empowers consumers to find brands that are leading on immediate climate action. All companies that get certified must reduce and compensate for all of their emissions from making and delivering products and services. Climate Neutral works with over 400 companies and their label can be found on millions of products worldwide.

Mission: Eliminate greenhouse gas emissions by creating the world's most recognized and trusted climate label, paired with accessible, action-focused tools and resources.

Label: The Climate Neutral Certified label is earned by brands that demonstrate they have invested to avoid, remove, and reduce all of the carbon emissions from making and delivering their products and services.

read more about our certification

The OEKO-TEX® STANDARD 100 badge certifies that this product's fabric has been tested for harmful substances and it has been found to be harmless for human (and pet) health.

Certified by OTCO
GOTS 15255

The Global Organic Textile Standard (GOTS) is recognized as the world's leading processing standard for textiles made from organic fibers. A product can only be GOTS certified when the entire production chain — from harvesting of the raw materials to labelling the finished product — meets the requirements.

Crate covers, car seat covers, couch covers & pillow packs:

1. Wash in cold water with a mild detergent
2. Remove items from washer immediately
3. Hang the item or lay flat to dry

Avoid shrinking
Don’t leave items to sit in the washer (or soak) for an extended period of time. This can cause cotton—even preshrunk—to shrink.

Avoid fading/discoloration
Please read our list of detergent ingredients to avoid, as they can cause premature fading and discoloring.

Dog bed covers, crate pad covers, pet blankets, stuff sacks:

1. Wash in cold water with a mild detergent
2. Don’t let items soak for a long period after the wash
3. Tumble dry on the low or warm heat setting

Avoid shrinking
Don’t leave items to sit in the washer (or soak) for an extended period of time. This can cause cotton—even preshrunk—to shrink.

Avoid fading/discoloration
Please read our list of detergent ingredients to avoid, as they can cause premature fading and discoloring.

Armor liners:

1. Wipe with a damp cloth & gentle soap
2. If further cleaning is needed, wash in cold water
3. Hang the item to dry

Avoid shrinking
Don’t leave items to sit in the washer (or soak) for an extended period of time. This can cause cotton—even preshrunk—to shrink.

Avoid fading/discoloration
Please read our list of detergent ingredients to avoid, as they can cause premature fading and discoloring.

Please avoid using detergents with the following, as these ingredients can cause premature fading:

Bleach or bleach additives and optical brighteners, which are showing up in more and more detergents these days. There is some debate about the environmental and health effects of optical brighteners, but they can cause colors to fade or discolor. Look for any of these names on your detergent bottle:

• optical brightening agents (obas)
• optical whiteners
• fluorescent brightening agents
• fluorescent brighteners
• fluorescent optical brighteners
• fluorescent whitening agents (fwas)
• fluorescent white dyes
• organic fluorescent dyes

                                                           

It's a dog eat bed world out there!

molly mutt customers have sharp teeth & claws — no, not you!

We know our products have to be durable. So, we specify the density of the weave in our material so that it's woven tightly to guard against snags and tearing.

But we also know there's no such thing as "chewproof" when a determined dog is involved!

We can evaluate if we can fix eventual tears, rips, and other damage. Please, contact us to understand how we can help you on that.

No, but we do offer water-resistant liners for both our dog beds and crate pads.

Our liners are designed to fit inside over the mattress and under the cover — protecting the insides from the elements.

The quick answer is the United States, China, and India.

The longer, more nuanced, answer starts back in 2008 when molly mutt was founded. Upon launching our business we were disappointed to learn that it is impossible to manufacture high quality 100% cotton canvas textiles, in our own designs, anywhere in the United States. That is simply the reality of the textile printing industry — it has all moved overseas.

We buy and make all we can in the United States, including our 100% wool-filled inserts and crate bumpers. We do all of the hand-filling and finishing of our wool inserts ourselves in our Oakland, CA warehouse.

Our textile products are manufactured in two factories, one each in China and India. We have worked with these factories for a combined 10 years and we consider them more as friends than just business partners.

Both factories are outstanding manufacturing partners for us. They make every product exactly to the standards that we require. However we don't simply take their word for it, we inspect every shipment ourselves before it leaves our factory.

In addition, we also independently inspect the factory once a year with a reputable and internationally-recognized 3rd party inspection company to ensure they adhere to our Supplier Code of Ethics for social, environmental, labor, and ethical standards.

And finally, our products are also submitted for 3rd party, independent laboratory analysis on a regular basis to confirm that the finished products exactly meet our specifications. Not a single molly mutt product is made anywhere other than at our factories, under our specifications, with our inspection.

We do our very best to represent the color of our prints as accurately as possible on our website.

However, please be aware that factors such as varying screen calibrations and the lighting in which you view your items can affect the way a pattern looks. It is also possible that prints from different dye lots may vary slightly in tone and hue.

The cotton used in all of our products is thick, yet soft to the touch, 100% cotton canvas. We even go so far as to specify the density of the weave so it is durable and will stand up to years of normal dog use.

This material is featured in our dog bed covers, crate pad covers, dog crate covers, dog car seat covers, dog blankets and pillow packs.

note: if you want to have a couch cover that stays in place during use, you can also add adjustable straps for an even more secure fit.

Once a shipping label has been printed you will receive an email with your tracking information. It can take up to 24 hours for the tracking link to show up-to-date information.

If the tracking shows your order was delivered, but you didn't receive it, see below.

We know that you know this, but be sure to check the surroundings at your place of delivery as some carriers will hide the package to keep it from being stolen. Please also check with your neighbors or other household members to confirm someone else didn't pick up the package for you.

It is, unfortunately, common to see packages marked as delivered by the carrier prematurely — with them actually arriving 2-3 days later.

If you are still unable to locate your package after considering the above, please contact us with as many details as possible about your situation. There will be instances where a police report or a claim with the carrier will need to be filed before we can proceed with reshipping your order.

We ship out of our Barcelona (Spain) warehouse Monday through Friday. Orders are typically shipped within 24 hours of being placed.

If you have not received a shipping notification email, please check your spam or junk folder. Sometimes these emails can accidentally be routed there.

We choose the best service based on your ship-to address, in Spain or another European country. The services are supplied either by Correos or SEUR, and sometimes they use partner companies to deliver in other countries.

We do our very best to ship orders within 1 business day of the order date, although they can take 1-2 days longer depending on volume.

Also, during holidays we stay out with our dogs for a little longer, so it's better to count extra shipping days in this case.

If you receive your molly mutt products and find that they are in some way defective please contact us right away! We want to make sure that all molly mutt products meet our standards for durability and quality.

Please refer to our returns page for this information.

Occasionally we sell out of sizes. If a size is missing from your favorite pattern that means we cannot currently ship the item.

Feel free to contact us as there may be 1-2 items that are not listed on our website.

Our prints are named for songs we love. Have a listen!